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In order to cancel a reservation in a Joyryder class and return it to your account, you must unreserve by 4pm the day before. Once your reservation is cancelled, the class will be returned to your account to be used in the future. The class is NOT refunded. If you haven’t cancelled by 4pm the day before, you will be charged for that class and it will be taken out of your package or series.
You can cancel your class by calling the studio or press “unreserve” in your account on the website.
*In order to be fair to everyone, BIKES WILL BE RELEASED 3 MINUTES BEFORE CLASS BEGINS so make sure you arrive early to get set up and secure your spot.
*If you are RUNNING LATE, please call Joyryder (828-552-3929) and let us know you’re on your way. We will hold your bike up to ten minutes after class begins, however you may not get the bike you signed up for. If you are more than ten minutes late you will not be allowed into class as it is too distracting to the other riders.
* If you are leaving early, please let the instructor know ahead of time. This can also be disruptive to the other riders and the instructor.